REBECCA KING
Operations Manager | Project Manager
Possesses extensive experience in operations and project management across various industries and honed a skill set in process optimization, and cross-functional coordination. Expertise in implementing systems that streamline operations, reduce costs, and enhance team efficiency has been demonstrated consistently. Driving significant improvements in customer satisfaction and financial performance, have always delivered results under challenging circumstances, positioning businesses for sustainable growth and success.
Career Highlights:
-
Developed and implemented an end-to-end onboarding system, reducing onboarding time from 2 hours to 30 minutes and errors by over 25%.
-
Played a pivotal role in maintaining financial solvency during a revenue downturn, reducing costs by 25% while managing a 60% revenue drop.
-
Led a comprehensive training plan for new employees, resulting in a 30% increase in employee sales and a 25% reduction in mistakes.
-
Orchestrated a major office relocation, completing the project under budget and ahead of schedule, enhancing functional and growth-supportive workspace.
​
Cuurently located in Denver and Boulder, CO.
Open to travel, on-site and hybrid.
EXPERIENCE
December 2020 - Present
Operations Manager
Spearheaded financial operations, encompassing A/P, A/R, invoicing, reconciliation, bank, and loan management, including preparation of annual tax documents. Collaborated with a multi-state PEO to streamline bi-weekly payroll and tax documentation for new state hires. Pioneered onboarding processes for new employees and vendors in a fully online business environment, ensuring seamless integration into internal systems. Oversaw laptop and software license management, liaising with IT vendors for smooth operational flow.
November 2015 – January 2021
Team Lead Manager
Oversaw store opening/closing procedures, reconciled daily receipts, and prepared performance reports. Distributed vital information to the team, training on procedural changes for returns and credit card rules. Analyzed and reported store performance to management, covering sales numbers and operations. Guided couples in creating and managing wedding registries and trained new staff across various roles, ensuring adherence to company standards.
February 2013 – May 2014
Cross-Functional Project Specialist
Facilitated cross-departmental communication during a 5-month integration phase, detailing IT network, assets, and customer contracts. Orchestrated the relocation of 30+ individuals to Cisco office spaces. Documented and improved license, supply chain, and EOL processes, disseminating findings across teams. Managed monthly software license requests for internal and external customers, ensuring accuracy and promptness. Led the licensing team for new software, handling process documentation, issue escalation, and interaction with stakeholders. Created and conducted monthly technology presentations for a 275+ person unit and maintained an internal website for recordings. Managed internal hardware orders, collaborating with Operations and Finance.
April 2006 – January 2013
Operations Manager
.jpg){kind=small}
Fulfilled 80% of incoming orders, contributing to $10+ million in sales over 7 years. Acted as the liaison among Sales, Accounting, Development, and Deployment to resolve order issues. Successfully managed the relocation of 20 individuals to the new office space, completing the project under budget and ahead of schedule. Managed outsourced IT operations, saving the cost of an in-house department, and maintained relationships with over 15 vendors, reducing costs by 25% over 5 years. Developed and streamlined onboarding processes for domestic and international hires, ensuring a welcoming and efficient start for new employees.
July 2003 – March 2006
Accounting Manager | Customer Account Representative
Application Media, LLC
Performed comprehensive accounting duties across four companies, including A/P, A/R, and payroll, and collaborated with a tax firm for annual filings. Managed accounts for over 5 web hosting customers, contributing 25% of the company's recurring revenue. Developed and delivered a tailored training program for a diverse audience, creating all materials and conducting onsite sessions.
RESULTS
25%
Developed and implemented an end-to-end onboarding system, reducing onboarding time from 2 hours to 30 minutes and errors by over 25%.
60%
Played a pivotal role in maintaining financial solvency during a revenue downturn, reducing costs by 25% while managing a 60% revenue drop.
30%
Led a comprehensive training plan for new employees, resulting in a 30% increase in employee sales and a 25% reduction in mistakes.
EXPERTISE
-
Operations Management
-
Project Management
-
Financial Management
-
Process Optimization
-
Cross-Functional Coordination
-
System Implementation
-
Cost Reduction
-
Team Efficiency
-
Customer Satisfaction
-
Financial Performance
-
Onboarding Systematization
-
Asset Management
-
Vendor Management
-
Budget Management
-
Sales Forecasting
-
Performance Analysis
-
Customer Engagement
-
Procedural Training
-
Store Operations
-
Cross-Departmental Communication
-
Software Licensing
-
Presentation Skills
-
Training Development
-
IT Operations
-
​Client Account Management
EDUCATION
(BBA) International Business
MEET REBECCA
Q & A
Can you talk about a time when you had to negotiate with a customer? What did you do? What was the outcome?
At some point during my time with a previous employer, I became known as the point person for difficult / challenging customer relationships. A customer wanted to purchase a very high-dollar specialty, foreign-produced product from the website, with the preferred customizations actually no longer being available, despite the website depiction. I conversed with my manager who connected with corporate as well as the external vendor rep, all the while steadily communication status with the customer. Within a few weeks, all the ducks were in a row, we ordered the customer’s preferred specialty configuration, corrected the website, communicated with the customer and the product arrived 6 months later. The customer sent me a picture once the product was installed and heaped praise to me for seeing her dream purchase through.
Was there a project you led or assignment you had where an obstacle got in the way of successful completion? What was the obstacle and how did you address it?
My company needed to build a proper and secured server room where there never been one, and I was my company’s point person in charge of the management construction. During initial planning, we determined we had to purchase two (2) air conditioners – primary and backup – to properly cool this room, and these 2 units were to be ceiling-installed. They were ordered early, as the lead time was several months. When they arrived and were ready for installation, it was determined that there was a direct roofline above server room (which was a jut-out from the building configuration) and ceiling installation was impossible. We had to conduct an emergency meeting to reconfigure the server room and explore other installation possibilities for these units. We determined they could be slightly reconfigured as vertical standing units and they ultimately were reconfigured for this installation and we collectively conquered this speedbump.
INTERESTS & HOBBIES
TRAVEL
PUZZLES
READING
TESTIMONIALS
"I had the honor of working with Rebecca King for nearly four years, 2019 – 2023. She served as a manager on my leadership team, using her skills to: develop client relationships and grow sales; model behavior for staff members; and complete high-level administrative functions.
As a customer service manager, Rebecca was adept at growing client relationships. She worked tirelessly to ensure that customer expectations were always exceeded, first identifying their needs, then ensuring that she had found items they would like – with options for them to select, and finally ensuring that all items had been ordered properly. Rebecca would follow up with her clients to confirm that their order was complete. When issues presented themselves, Rebecca was tireless in her purpose to correct them satisfactorily for the client. This resulted in sales growth and improved customer satisfaction reviews.
In addition to servicing her own clients, Rebecca was often tasked with solving complex problems for customers from other locations or our DTC channel who were unhappy with the service they were receiving. As the GM, I would assign these concerns to Rebecca because I knew she would find the proper resolution in a timely manner.
As a personnel manager, Rebecca was patient, constructive, and well-liked. She could easily identify strengths/weaknesses of staff members to connect with each individually to lead them toward success. As a wealth of knowledge regarding our products and processes, Rebecca was the source for tenured and new staff to find answers to their queries. Rebecca coached behavior in the moment, offering quiet correction or motivation as needed – when needed. Additionally, she held associates accountable for their individual performance and results.
Finally, I relied on Rebecca to ensure that our administrative tasks were completed correctly and submitted prior to deadline. She worked on inventory controls, sales reporting/corrections, and vendor communication.
I highly recommend Rebecca King for employment in any capacity. While she is able to complete most tasks drawing from previous experience, she also works quickly to learn anything that she may need for success. Rebecca is smart, driven, and a joy to work alongside."